Ascend Math Terms of Service

Last Updated: January 21, 2026

These Terms of Service (“Terms”) govern access to and use of the Ascend Math websites, applications, and hosted services (collectively, the “Services”) provided by KMB of Shreveport, LLC, doing business as Ascend Education (“Ascend Math,” “Ascend Education,” “Provider,” “we,” “us,” or “our”).

By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

If you are using the Services on behalf of a school district, state agency, cooperative purchasing organization, school, correctional education program, or other organization (an “Organization”), you represent that you have authority to bind that Organization. In that case, “you” and “Customer” refer to the Organization.

  1. How These Terms Apply (Important for Districts, States, and Co-ops)

1.1 If you have a signed agreement, it controls. If your Organization has a written subscription agreement, order form, statement of work, data processing addendum, student data privacy addendum, cooperative/state contract, or similar document signed by Ascend Education (a “Customer Agreement”), then that Customer Agreement controls in the event of any conflict with these Terms for the Services covered by it.

1.2 If you do not have a signed agreement, these Terms control. If no Customer Agreement applies, these Terms form a binding agreement between you and Ascend Education.

1.3 Manual renewal only. Subscriptions do not automatically renew. Renewal requires a new written order form (or other written confirmation) accepted by both parties, or as otherwise required by an applicable cooperative/state contract.

  1. Definitions
  • “Authorized Users” means your employees, contractors, educators, administrators, and enrolled learners authorized by you to access the Services (and, if enabled by you, parents/guardians).
  • “Customer Data” means data submitted to the Services by or on behalf of you, including Student Data.
  • “Student Data” means data relating to an identified or identifiable student, including education records and student PII as defined by applicable law.
  • “Documentation” means our user and technical documentation describing the Services.
  • “Sub-processor” means a third-party service provider we use to help deliver the Services (for example: hosting, analytics, support tooling), under contractually required confidentiality and security obligations.
  1. Eligibility and Account Administration

3.1 Account creation and authority. You may need an account to use the Services. You are responsible for ensuring all account information is accurate and kept current.

3.2 Administrators. Organizational accounts may include administrative roles. Administrators may manage access, permissions, rosters, and settings.

3.3 Security of credentials. You are responsible for safeguarding account credentials and for all activities that occur under your accounts.

  1. Subscription Scope; Use Rights; Restrictions

4.1 Right to use. Subject to these Terms and any applicable Customer Agreement, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term for educational purposes.

4.2 Use restrictions. You may not (and may not permit others to):
(a) reverse engineer, decompile, or attempt to derive source code except where prohibited by law;
(b) bypass or circumvent security or access controls;
(c) use the Services to build or offer a competing product;
(d) upload malware, disrupt the Services, or use the Services unlawfully.

4.3 Program evaluation. You may evaluate the Services for internal program improvement, instructional outcomes, and reporting.

  1. Rostering, Integrations, and Third-Party Services

5.1 Rostering and accuracy. You are responsible for roster accuracy and ensuring appropriate permissions for users.

5.2 Integrations. The Services may integrate with third-party systems (e.g., SSO, rostering, LMS). Third-party services are governed by their own terms, and we are not responsible for third-party availability, changes, or outages.

  1. Support and Availability

6.1 Support. We provide support as described in our support materials or as stated in your Customer Agreement.

6.2 Availability. We use commercially reasonable efforts to provide reliable availability. Any SLA (if offered) will be stated in a Customer Agreement or a published service level document incorporated by reference.

  1. Student Data; Privacy; Security

7.1 Student Data use limitation. We process Student Data solely to provide, maintain, support, and improve the Services for educational purposes, and as otherwise permitted by applicable law and our privacy documentation.

7.2 No sale or targeted advertising. We do not sell Student Data and do not use Student Data for targeted advertising.

7.3 Security safeguards. We maintain administrative, technical, and physical safeguards designed to protect Customer Data, including Student Data.

7.4 Sub-processors. We may use Sub-processors to help deliver the Services. We require Sub-processors to protect Student Data consistent with applicable obligations.

7.5 Security incident notice. We will notify organizational Customers without undue delay after confirming a security incident involving Student Data, consistent with applicable law and any Customer Agreement.

7.6 Data minimization. Do not upload highly sensitive data (e.g., SSNs, medical/health data, biometric identifiers, payment card data) unless expressly agreed in writing.

7.7 Material changes to Student Data practices (Notice and Choice).
(a) We will not make a material change to how we collect, use, or share Student Data (including adding a new purpose or new category of disclosure) without providing prior notice to organizational Customers.
(b) For Customers under a current paid subscription, if a proposed material change is not required by law or necessary to address an imminent security risk, Customers will have a meaningful opportunity to accept the change or to decline the change and continue under the existing Student Data terms until the end of the then-current subscription term.
(c) If a material change is required by law or necessary to address an imminent security risk, we may implement it immediately, and we will provide notice as soon as reasonably practicable.

7.8 Privacy Policy. Our collection and use of personal information is described in our Privacy Policylocated at:

https://www.myascendmath.com/

  1. Customer Data Ownership; De-Identified Data; Feedback

8.1 Customer Data. As between you and Ascend Education, you retain rights in Customer Data.

8.2 De-identified/aggregated data. We may create and use de-identified or aggregated data for analytics and service improvement, provided it cannot reasonably identify a student and is not re-identified.

8.3 Feedback. If you provide feedback, we may use it without restriction, but not in a way that discloses Student Data.

  1. Fees, Ordering, and Payment (Organizational Customers)

9.1 Fees. Fees and payment terms will be set forth in a quote, order form, cooperative/state contract, or Customer Agreement.

9.2 Taxes. Fees exclude taxes. Exempt customers must provide exemption documentation.

9.3 Purchase orders. Purchase orders may be used for authorization but do not change these Terms unless expressly agreed in writing.

9.4 Non-appropriation (public entities). If required by applicable law, obligations may be subject to appropriations. If funds are not appropriated and Customer has a legal right to terminate on that basis, Customer may terminate as required by law, and we will refund prepaid fees for the unused portion, unless prohibited by law or contract vehicle terms.

  1. Confidentiality; Public Records

10.1 Confidentiality. Each party may receive non-public information that should reasonably be treated as confidential, including pricing and security information. Each party will protect the other’s Confidential Information using reasonable care and use it only to perform under these Terms.

10.2 Public records. If you are subject to public records laws, you may disclose our Confidential Information only to the extent required by law. When legally permitted, you will provide notice and a reasonable opportunity for us to seek protective treatment.

  1. Intellectual Property

11.1 Our IP. We retain all rights in the Services, Documentation, and related IP.

11.2 Your marks. You retain rights in your trademarks and logos. If you grant us permission to use them, we will use them only as authorized (for example, for implementation support or a customer list if separately approved).

  1. Warranty Disclaimer

The Services are provided on an “as is” and “as available” basis, except to the extent a Customer Agreement expressly provides otherwise. To the maximum extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  1. Limitation of Liability

13.1 No indirect damages. To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits or revenue.

13.2 Liability cap. To the maximum extent permitted by law, each party’s total liability arising out of or related to the Services will not exceed the amounts paid or payable for the Services in the 12 months before the event giving rise to the claim. If no fees were paid, the cap is $100.

13.3 Exceptions. The limits above do not apply to: (a) breaches of confidentiality; (b) a party’s indemnification obligations; (c) gross negligence or willful misconduct; or (d) obligations that cannot be limited by law.

13.4 Governmental immunity. If you are a governmental entity, nothing in these Terms waives any immunities, defenses, or limitations of liability available under applicable law.

  1. Indemnification

14.1 By you. You will indemnify and defend Ascend Education from third-party claims arising from your unlawful use of the Services or your violation of these Terms, to the extent permitted by law.

14.2 By us (IP infringement). For paid organizational subscriptions, Ascend Education will defend you against third-party claims alleging the Services infringe a U.S. patent, copyright, or trademark, and will pay damages finally awarded or settlements approved by Ascend Education, provided you promptly notify us, allow us to control the defense/settlement, and cooperate.

14.3 Exclusions. We have no obligation for claims arising from Customer Data, misuse, unauthorized modification, or combinations with non-Ascend Education products where the claim would not exist absent the combination.

14.4 Mitigation. If infringement is alleged, we may modify the Services, procure rights, or terminate access and refund prepaid unused fees for the affected period.

  1. Term; Suspension; Termination

15.1 Term. These Terms apply while you use the Services. Subscription terms for paid Services are defined by your ordering documents.

15.2 Suspension. We may suspend access to the minimum extent reasonably necessary if: (a) there is a credible security risk; (b) use is illegal; or (c) you are materially in breach (including nonpayment for paid Services where applicable). We will provide notice when practicable.

15.3 Termination. Either party may terminate for material breach if not cured within 30 days after written notice (or 10 days for nonpayment where permitted). We may also terminate free or pilot access at any time.

  1. Data Return and Deletion

16.1 Export. For paid organizational subscriptions, upon request we will provide a reasonable export of Customer Data during the subscription term and for 60 days after expiration, subject to applicable law and contract terms.

16.2 Deletion. We will delete Student Data within a commercially reasonable time after termination/expiration, subject to legal holds and reasonable backup retention cycles.

  1. Compliance

You are responsible for your compliance with laws and policies applicable to your use. We will comply with laws applicable to us as a service provider, including applicable student privacy obligations as described in Section 7 and our privacy documentation.

  1. Changes to These Terms

18.1 General changes. We may update these Terms from time to time by posting an updated version on this page and updating the “Last Updated” date. Your continued access to or use of the Services after the effective date of the updated Terms constitutes your agreement to the updated Terms, except as provided in Section 18.2 for Customers under a signed Customer Agreement.

18.2 Customers under signed agreements. If you are using the Services under a signed Customer Agreement, updates to these Terms do not amend that Customer Agreement unless both parties sign a written amendment, except as provided in Section 7.7 for Student Data material changes.

  1. Governing Law; Disputes

19.1 Governing law. These Terms are governed by the laws of the State of Louisiana, excluding conflict-of-law rules, unless your Customer Agreement or applicable cooperative/state contract vehicle requires a different governing law.

19.2 Dispute resolution; venue. The parties will attempt in good faith to resolve disputes through escalation and negotiation before litigation. Any litigation will be brought in the state or federal courts located in Caddo Parish, Louisiana, unless prohibited by law or modified by a Customer Agreement or contract vehicle.

  1. Contact

Questions about these Terms:
Ascend Education Legal/Contracts: [info@ascendmath.com]
Address:  304 Albany Avenue, Shreveport, LA 71105

You may print or save a copy of these Terms for your records.